Knowledge Base Frequently Asked Questions & Articles.

When you first log in to your site via FTP you will be connecting to your root directory. If you do not see the /httpdocs directory in your file list after logging in then it means you have logged in as a web-user. ...

Once you receive the confirmation letter from us that your account has been setup, you should be able to preview the site by logging into your control panel.  Due to how the internet works, it can take up to 72 hour...

Sendmail: /usr/sbin/sendmail Perl:   /usr/bin/perl Domain path: /var/www/vhosts/YourDomain.com Html docs path:  /var/www/vhosts/YourDomain.com/httpdocs Cgi-bin path: /var/www/vhos...

YES! We can added another domain name to your website as an alias.  Then when you bring up the aliased domain in your browser it will show the same content as your primary domain.  Because the alias also has to...

Plesk After loggging on to your Plesk control panel you will want to click on the "Home" link on the left-hand menu.  When the page loads click on the "Protected Directories" icon under the "Hosting" category. U...

Below are the values needed to configure your email client.... Full name = User ID We Supplied You Email = UserIDWeSuppliedYou@YourDomain.com Internet Mail server = mail.YourDomain.com Account = UserIDWeSuppliedYou@Y...

There are 3 possible reasons your email is being rejected when you send to your domain. Your domain name has not yet fully propagated through the web and some routers can not find your site on the new server, thus s...

YES!  To setup an AutoResponder,  follow the below instructions Go to your web based control panel located at https://secure.servadmin.com/cp/ Locate the user you wish create the auto responder for and cli...

Email Forwarding / Redirects is the ability to send an email to You@YourDomain.com and allow it to be redirected to You@YourISP.com or You@HotMail.com. This can be configured in your web based control panel or by follo...

Log into your web based control panel located at https://secure.servadmin.com/cp/ After going the the Mail click on the tab "Mailing lists" at the top of the page. Click on the "Add New Mailing List" icon and fill in...