Knowledge Base Frequently Asked Questions & Articles.

Additional IP addresses can be ordered once your server subscription is setup.  This is done through your Billing and Support panel at https://secure.servadmin.com/cp/.  Once the additional IP addresses are all...

If your mail queue has too many undeliverable messages it can delay the delivery of new legitimate email.  Emails can be deleted from the Plesk control panel, but with very large queues this can be very time consumi...

This is usually caused when the backupmng exits abnormally.  This can be fixed by removing the backupmng lock.The following command should remove the lock rm /usr/local/psa/var/backup_tasks_mng.lock After the lock...

When you first log in to your site via FTP you will be connecting to your root directory. If you do not see the /httpdocs directory in your file list after logging in then it means you have logged in as a web-user. ...

Once you receive the confirmation letter from us that your account has been setup, you should be able to preview the site by logging into your control panel.  Due to how the internet works, it can take up to 72 hour...

Plesk After loggging on to your Plesk control panel you will want to click on the "Home" link on the left-hand menu.  When the page loads click on the "Protected Directories" icon under the "Hosting" category. U...

You can view your site statistics by going logging in to your Plesk control panel at https://YourServerHostname:8443.  After clicking on the "Home" link you want to click on the "Report" icon.  Then at the top ...

YES!  To setup an AutoResponder,  follow the below instructions Go to your web based control panel located at https://secure.servadmin.com/cp/ Locate the user you wish create the auto responder for and cli...

Email Forwarding / Redirects is the ability to send an email to You@YourDomain.com and allow it to be redirected to You@YourISP.com or You@HotMail.com. This can be configured in your web based control panel or by follo...

Log into your web based control panel located at https://secure.servadmin.com/cp/ After going the the Mail click on the tab "Mailing lists" at the top of the page. Click on the "Add New Mailing List" icon and fill in...